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ZTO Express New Energy Vehicle Co., Ltd. 2023 Corporate Social Responsibility Report

2024/03/19 13:59

Zhongtong New Energy Automobile Co., Ltd.

ZTO New Energy

ZTO Express New Energy Vehicle Co., Ltd. 2023 Corporate Social Responsibility Report

Social responsibility and sustainable development are key goals of Zhongtong New Energy Vehicle Co., Ltd. The company is based on long-term planning, seizing development opportunities, accelerating the transformation of old and new driving forces, promoting industrial transformation and upgrading, and focusing on quality improvement, in-depth management, innovative marketing, structural adjustment, industrial integration, and intelligent research and development to carry out various tasks. The industrial structure has been further optimized, development momentum has been further enhanced, and high-quality development of the enterprise has been achieved.

Zhongtong New Energy Vehicle Co., Ltd. always regards deepening quality management as the top priority of all work, continuously implementing it comprehensively.The "Quality Prosperity Enterprise" strategy is fully implemented through the integrated management system certification of quality, environment, and occupational health and safety; strengthening research and development, increasing product innovation efforts, significantly improving the quality awareness of all employees, fundamentally enhancing product quality, and receiving strong market response.

Energy Management

The company values energy management, as energy is an important material basis for promoting industrial development and improving people's living standards. Strengthening energy management, reducing energy consumption, and achieving energy conservation are important components of enterprise management. Energy management is a highly technical comprehensive management that must adhere to the principles of centralized leadership, hierarchical management, and a combination of specialized and general management, establishing a clear technical and economic responsibility system, and improving the company's departmental management.(Workshop) team-level management network, with daily work managed by production scheduling.

The purpose of energy management is to ensure personal and equipment safety, supply energy reasonably, save energy and increase production, continuously reduce consumption, and improve economic efficiency.

Quality, Environment, Occupational Health and Safety Responsibilities

Zhongtong New Energy Vehicle Co., Ltd. has always strictly complied with relevant laws and regulations, actively implemented relevant certification and accreditation systems, focused on product quality, ensured environmental protection and safety management, and satisfied relevant parties.

The company has passed ISO9001 Product Quality Management System, ISO14001 Environmental Management System, and ISO45001 Occupational Health and Safety Management System certification, and strictly complies with environmental protection-related laws and regulations.

The company carries out occupational health and safety management activities to further strengthen the awareness of safety production among the vast number of employees, improve the company's safety management level, enhance employees' safety production awareness and self-protection ability, strengthen the company's safety prevention awareness, resolutely eliminate accidents, and ensure the company's scientific and safe development.

Creating a harmonious internal and external business environment

The company's service strategy pursues maximizing customer value and the company's lasting competitive advantage. In the process of establishing long-term strategic partnerships between the company and customers, services are integrated throughout the entire process of pre-sale, in-sale, and after-sale.Providing customers with "customer value" that exceeds their expectations enhances customer trust, thereby enabling the enterprise to achieve long-term profitability and development.

The company currently has a solid and complete product after-sales service system, with a seven-star after-sales service system.It has obtained the "Seven-Star CTEAS After-Sales Service System Certification" and the "Five-Star National Commodity After-Sales Service Standard Certification." The company's after-sales service system is composed of a service center of the marketing headquarters as the main body, 8 overseas service offices as branches, and multiple authorized service stations as touchpoints, forming a three-level service management organization. The new after-sales service system is fully managed and supported by the service center of the marketing headquarters, with overseas service offices established in central cities within the jurisdiction of each sales branch, responsible for service management and implementation in their respective areas, while authorized service stations provide customer service within their jurisdictions.

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