Zhongtong Automobile After-Sales Service Commitment Public Content

2019/03/16 10:01

Zhongtong Automobile After-sales Service Commitment Website Public Content

1. First-class customer service

Ø 365Open all year round, providing services to customers anytime and anywhere.

Ø Open 24 hours24rescue hotline, providing emergency rescue services to customers at any time.

Ø Liaocheng Zhongtong New Energy Vehicle Equipment Co., Ltd. (referred to as Zhongtong Automobile) has established2424-hour human service hotline4006588080, accepting customer service requests at any time.

2. Two free services

Ø Free provision of10new car inspection and debugging
After the vehicle arrives at the station, free inspection and debugging involving18several inspection items will be implemented to eliminate potential vehicle faults and adjust the vehicle's performance to the best operating state.

Ø Free provision of new car break-in maintenance
Within1months from the date the user receives the vehicle,40we provide break-in maintenance services involving

3. Threefold professional experience

Ø Unified service philosophy
Zhongtong Automobile always adheres to the corporate value of“Customer satisfaction is our purpose” and upholds the service philosophy of“starting with initiative, loyal to emotion”to provide customers with professional, efficient, and considerate services.

Ø Unified service standards
Zhongtong Automobile has specially formulated operational standards for each service link based on customer needs, with unified requirements and standardized operations.

Ø Unified service quality
A professional service team, a convenient service network, and a dedicated service spirit ensure that customers can enjoy the same quality of service wherever they go.

4. Four items of caring concern

Ø 400New car follow-up and service tracking
Establish vehicle file information for newly purchased vehicles, and within15days of purchase,400the service hotline will conduct a follow-up call to understand the vehicle's usage and customer needs; within7days after the service ends,400the service hotline will follow up with customers by phone to understand their satisfaction with the service.

Ø Proactively conduct customer training
A professional training team provides customers with free training on vehicle usage, maintenance, and other knowledge.

Ø Free technical consultation and old parts recycling support
Zhongtong Automobile promises to provide free technical consultation support services for the lifetime of the vehicle, actively assisting customers in handling vehicle issues to ensure normal operation; Zhongtong Automobile will be responsible for recycling old parts generated during the after-sales service process.

Ø Multiple exclusive activities throughout the year

Zhongtong Automobile provides various forms of service activities for customers throughout the year, offering comprehensive professional maintenance services and customer care activities for their vehicles.

5. Warranty commitment

For dedicated fuel and gas vehicles, the product implements a three-package policy from the date of purchase, with a warranty period of one year,and also establishes maintenance centers and parts supply stations, with personnel stationed long-term to provide comprehensive services.

For new energy vehicles: under the premise that users operate, maintain, and store the vehicle according to the requirements specified in the "User Manual" and "Maintenance Manual," our company promises: for the power batteries matched with the new energy dedicated vehicles sold(including battery management systems), drive motors, drive motor controllers, vehicle controllers, contactors, power converters (DC/DC), high-voltage lines (including high-voltage control lines) and other key components, we provide a warranty of no less than5years or20100,000 kilometers(whichever comes first)for the warranty period; the warranty period for regular components follows the warranty period requirements for dedicated fuel and gas vehicles.

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Address: No. 9, Zhonghua North Road, Liaocheng

Economic Development Zone, Shandong

TEL: (+86)635-8518100
FAX: (+86)635-8518100
truck@zhongtongauto.com

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