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ZTO Express Group has been awarded "Top Ten Units in the National After-Sales Service Industry".
2018/11/15 11:03
On September 19, the "7th National After-Sales Service Evaluation Release Conference and Innovation Forum in the Mobile Internet Era" was grandly held at the Diaoyutai State Guesthouse in Beijing, co-hosted by the All-China Federation of Industry and Commerce, the China Consumer Protection Foundation, and others. The Ministry of Commerce, the General Administration of Quality Supervision, Inspection and Quarantine, the State Administration for Industry and Commerce, the Ministry of Industry and Information Technology, the National Certification and Accreditation Administration, and the National Standardization Administration jointly announced the evaluation results of the "7th National After-Sales Service Evaluation Activity." Zhongtong Group was awarded the honor of "Top Ten Units in the National After-Sales Service Industry" for its professional and thoughtful after-sales service in the automotive industry over the years. This is another authoritative recognition in the national service industry following Zhongtong Group's star-level certification in the national after-sales service system in 2014.
It is reported that the "National After-Sales Service Evaluation Activity" has been held every two years since 2003. The selection of the top ten units in the national after-sales service industry is based on unit applications or recommendations from relevant organizations, and the expert review panel of the organizing committee conducts a comprehensive evaluation strictly according to the national standard "After-Sales Service Evaluation System for Goods" (GB/T27922-2011) officially implemented by the General Administration of Quality Supervision, Inspection and Quarantine and the National Standardization Committee on February 1, 2012.
Zhongtong Group has always adhered to the corporate purpose of "continuously creating value and benefiting human society" and the service concept of "starting with initiative and ending with emotion." While providing advanced and high-quality products to a wide range of customers, it places greater emphasis on providing professional and efficient after-sales service. By participating in this conference, Zhongtong Group has proposed new goals on how to more effectively apply and promote new business models of after-sales service in terms of service concepts and methods. Currently, we need to strengthen the foundation of service, information, and operational management. In the future, we will further integrate after-sales service work with "Internet+" to improve service foundations, operational management, service channels, and other aspects, promoting the continuous enhancement of the company's service work.
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